An Overwhelmed Workforce: The (not so new) Organizational Pandemic
By being aware of the 4C’s, leaders can improve employees’ engagement and performance and flatten the curve on this organizational pandemic.
CEOs have told us for years that their workforces feel overwhelmed, as if that is expected and “normal.” While it may be the norm, it is not normal and, in fact, when employees feel overwhelmed, their performance suffers.
Better time management is only a small part of the cure for this organizational pandemic. More important is the need for systemic change in the way CEOs and other top executives lead.
As we grapple with the effects of COVID-19 — including the reality that many people feel more overwhelmed than ever — we have a unique opportunity to minimize this problem by keeping in mind four C’s: context, clarity, capability and choice.
#1: Context
When leaders fail to explain why particular projects or initiatives are important and how they contribute to the organization’s overall mission and goals, employees can feel bombarded by seemingly random assignments. Help your staff understand the big picture and their role in it.
#2: Clarity
If employees are faced with what appear to be conflicting priorities, they are more likely to be paralyzed than productive. Leaders must make it clear which assignments will have the greatest impact on the company and help resolve conflicting demands on their people.
#3: Capability
Even the most talented individuals may not have the skills to successfully complete a particular task. Making sure employees know where to go when they face new challenges or need different resources reduces stress and enhances performance.
During the COVID-19 pandemic, this may mean ensuring that they have the technology they need to work at home, or the protection necessary to safely work onsite. Help them feel capable and confident in their ability to do what’s needed.
#4: Choice
We may not be able to choose what is happening around us, but we have a choice in how we respond. Engaging your employees in conversations about how to make constructive choices can provide them with insights that will help them feel more in control and less overwhelmed.
By being aware of the 4C’s, CEOs and other leaders can improve employees’ engagement and performance and flatten the curve on this organizational pandemic.